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Escala’s growing team of 30+ Management Consultants are all from the Philippines and have previous experience in Process Improvement consulting at one of the Big 3/Big 4 consulting agencies (eg - EY, Deloitte, McKinsey, Accenture). Since transitioning to Escala, they have become trained experts in working with SMBs, as well as specializing in specific verticals, such as eCommerce, Supply Chain, M&A, etc.

Typically, we will allocate project teams that comprise a combination of Engagement Managers, Senior Consultants, and Junior Consultants, who are solely dedicated to your business throughout the implementation project. This level of attention to detail and focus generates an unparalleled level of customization in our solutions. Our clients absolutely love our consultants, who constantly prove that they’re willing to go above and beyond to improve their operational efficiency.

Escala’s approach is broken down into an Implementation Project and an optional ongoing retainer.
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The Implementation Project comprises 3 Phases (Assess, Design, Integrate), and elevates your business to a baseline level of process standardization and documentation. Additionally, the Implementation Project includes a detailed presentation of Escala’s Findings and Recommendations, coupled with a thorough implementation timeline that includes a careful approach to change management. 

Once the Implementation Project is complete, some clients feel empowered to maintain and optimize their deliverables on an ongoing basis. However, others prefer to retain a layer of support to ensure they don’t fall back into their old ways. As such, we recently launched the Escala Accelerate program, which allows clients to work with the same Management Consultant at a lower cost (≈20% of the monthly cost of an Implementation Project) on an ongoing basis. This allows clients to leverage Escala to stay in control of their operations, keeping process documents up to date, conducting professional training and onboarding programs for new team members, and ensuring that your systems are accelerating your growth.

Not a problem! We love working with all types of businesses, especially the types of businesses that need us most. We thrive in making order out of chaotic operations. Even when some founders think they have no processes at all, there is generally an adopted way of working within the team, which we love to uncover, standardize, document, and optimize.

Absolutely! We will examine all of your current state systems during Phase 1 - Assess, and leverage it to accelerate and enrich the following phases.

Yes! Escala’s deliverables are modular in nature, which means that you can pick and choose which internal core functions you would like to include in the scope. For example, you may want Escala to only focus on your R&D team.

The only thing to consider is whether there are too many overlaps and cross-dependencies in your operation that will make segmentation too difficult. Occasionally, small businesses really are too small to break down into siloes.

Absolutely! While we do believe that you would appreciate our Findings and Recommendations, we recognize that some clients are really only interested in documenting their internal processes and procedures. As Escala’s deliverables are modular in nature, you’re able to select which components to include, and we’ll build you a customized proposal accordingly.